{"id":68,"date":"2021-05-12T12:02:00","date_gmt":"2021-05-12T12:02:00","guid":{"rendered":"https:\/\/products.hellstengears.com\/?page_id=68"},"modified":"2022-03-03T14:57:55","modified_gmt":"2022-03-03T14:57:55","slug":"warranty","status":"publish","type":"page","link":"https:\/\/products.hellstengears.com\/fr\/warranty\/","title":{"rendered":"Purchase info"},"content":{"rendered":"<h3><b><span data-contrast=\"auto\">Warranty<\/span><\/b><span data-ccp-props=\"{\">\u00a0<\/span><\/h3>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">2-year\u00a0warranty on both refurbished and used\u00a0units.*<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Warranty covers\u00a0labour\u00a0costs.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Warranty covers shipping damage and lost goods.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Warranty protects against programming worries, locked control units, etc.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">The warranty is valid 2 years after the invoice date and the vehicle must have driven no more than a maximum of 40,000 km during the warranty period.\u202f<\/span><br \/>\n<a href=\"http:\/\/www.hellstenvaxellador.se\/en-GB\/products\/warranty-44744471\"><span data-contrast=\"auto\">http:\/\/www.hellstenvaxellador.se\/en-GB\/products\/warranty-44744471<\/span><\/a><\/p>\n<p><span data-contrast=\"auto\">*<\/span><b><span data-contrast=\"auto\">Deviating warranty terms<\/span><\/b><br \/>\n<span data-contrast=\"auto\">Some products\u00a0are subjects to\u00a0different warranty terms and\/or additional terms for the warranty to apply. Additional warranty terms\u00a0will be clearly noted in the offer, in the\u00a0order\u00a0confirmation\u00a0recognition and on the invoice.\u00a0<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">Price information<\/span><\/b><\/h3>\n<p><span data-contrast=\"auto\">We strive to provide the most complete and accurate information on all products.\u00a0Prices, availability and specifications are subject to change without notice. Prices\u00a0displayed\u00a0are updated\u00a0once a day.\u00a0Hellsten Gears AB cannot be held responsible for price changes, typos or omissions, and we reserve the right to correct any errors. We are not obligated to\u00a0honour\u00a0incorrect prices.<\/span><br \/>\n<span data-contrast=\"auto\">Prices\u00a0on this website\u00a0can be displayed in\u00a0different\u00a0currencies\u00a0(Swedish\u00a0SEK,\u00a0Finnish\u00a0Euro,\u00a0Norwegian\u00a0NOK and\u00a0Danish\u00a0DKK) and can easily\u00a0be\u00a0displayed\u00a0with, or without, 25% VAT.\u00a0The\u00a0price displayed on the individual part page (product page)\u00a0does not include the cost of transmission oil, additional parts\u00a0sometimes\u00a0required by the warranty (for example flywheel or clutch) or freight. A\u00a0specific\u00a0price request\u00a0always\u00a0has to be made in order to get a\u00a0detailed\u00a0price\u00a0specification.<\/span><br \/>\n<span data-contrast=\"auto\">Our exchange system means that the defective core must be returned intact to us after the new gearbox has been installed, this is reflected in the price.\u00a0However,\u00a0some products are not exchange parts.\u00a0Whether\u00a0the part is an exchange part or not will be noted in the offer and in the order information.\u00a0\u00a0If the defective core is not returned to us, we will charge a core fee. If the defect core is returned but has external\u00a0damage,\u00a0we will invoice a part of the core fee.\u00a0<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">Price request\u00a0&#038; offer<br \/>\n<\/span><\/b><\/h3>\n<p><span data-contrast=\"auto\">A price request has to be made in order to get a detailed price specification. We will request information about the person making the request and about the vehicle. Questions about the vehicle includes registration number\/VIN number and registration country. We need this information in order to verify a match between the vehicle and the desired product.\u00a0<\/span><br \/>\n<span data-contrast=\"none\">The offer is valid for 30 days from the date stated\u00a0in the offer.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">Delivery &#038; Shipping<\/span><\/b><span data-contrast=\"auto\"><br \/>\n<\/span><\/h3>\n<p>The estimated delivery time will be included in the offer and confirmed in the order confirmation. We have an extensive stock of ready-to-deliver units and a well-established collaboration with experienced carriers that allows us to ship most orders immediately. We mainly use the Swedish Postal service, DHL or TNT when shipping within the Nordic region. We send gearboxes on pallets (usually on half pallets). Freight cost will always be added to the product price and can be seen in the offer, in the order confirmation and on the invoice\/payment specification. If the broken core is expected in return (see information further down), the cost of two freights is included.<span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">Payment<\/span><\/b><span data-ccp-props=\"{\">\u00a0<\/span><\/h3>\n<p><b><span data-contrast=\"auto\">Invoice (company only)<\/span><\/b><span data-ccp-props=\"{\"><br \/>\n<\/span><span data-contrast=\"auto\">After\u00a0an\u00a0approved credit check a company can be allowed to pay by invoice.\u00a0The decision is up to\u00a0customer service and\/or\u00a0CFO\u00a0and\/or product manager.\u00a0The order is placed in a queue for delivery after ordering. The invoice is at the earliest\u00a0sent\u00a0on the same day as the\u00a0order\u00a0is sent.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Advance payment (private person \/ company)<\/span><\/b><span data-ccp-props=\"{\"><br \/>\n<\/span><span data-contrast=\"auto\">Private individuals and\/or companies that are not invoice customers make advance payment to our bank account. When we have received a copy of the payment receipt and verified the transaction with the bank, the order is placed in a queue for delivery. Please note that order of\/production of unusual gearboxes\/units only starts when payment is complete and in our bank account.<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">Right of withdrawal<\/span><\/b><\/h3>\n<p><span data-contrast=\"auto\">The\u202fright of withdrawal\u202fallows a private consumer to, within 14 days from order date, free himself from the contract concluded without giving any reason. In this case, the consumer can return the un-used goods and obtain a refund of the amount paid. The right of withdrawal does not apply to consumers who order a custom-made\u202f<\/span><span data-contrast=\"auto\">product\u00a0(specifically adapted etc.)<\/span><span data-contrast=\"auto\">. Contact customer service for more information.<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">Booking of return freight for broken core<\/span><\/b><\/h3>\n<p><span data-contrast=\"auto\">Our exchange system means that the defective core must be returned intact to us after the new gearbox has been installed,\u00a0however some products are not exchange parts. Weather the part is an exchange part or not will be noted in the offer and in the order information. Instructions for return shipping of the broken core will be attached to the new part upon delivery. Shipping note for the return core is provided by the shipping company\u00a0and sent via e-mail after return freight has been booked. The broken core needs to be returned in the same packaging that the new part was delivered in. If the defective core is not returned to us, we will charge a core fee. If the defect core is returned but has external damage, we will invoice a part of the core fee.<\/span><br \/>\n<a href=\"http:\/\/www.hellstengears.com\/en-GB\/book-core-return\/book-core-return-44745415\"><span data-contrast=\"auto\">http:\/\/www.hellstengears.com\/en-GB\/book-core-return\/book-core-return-44745415<\/span><\/a><\/p>\n<h3><b><span data-contrast=\"auto\">Complaint<\/span><\/b><span data-ccp-props=\"{\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">If you have a problem with your product, we ask you to fill in a fault report on our website. This is a mandatory step one in the complaint process. For fastest possible processing, you need to give us complete and detailed information about the problem. It is important that you answer all the questions and, in the case of free text answers, answer as extensively as possible.\u00a0<\/span><br \/>\n<a href=\"http:\/\/www.hellstengears.com\/en-GB\/customer-service\/complaint-report-44745147\"><span data-contrast=\"auto\">http:\/\/www.hellstengears.com\/en-GB\/customer-service\/complaint-report-44745147<\/span><\/a><\/p>\n<p>&nbsp;<\/p>\n<h3 aria-level=\"2\"><b><span data-contrast=\"auto\">Privacy policy<\/span><\/b><\/h3>\n<p aria-level=\"2\"><b><span data-contrast=\"auto\">GDPR<\/span><\/b><span data-ccp-props=\"{\"><br \/>\n<\/span><span data-contrast=\"auto\">GDPR (General Data Protection Regulation) is a new regulation that comes into force throughout the EU on 25 May 2018 and replaces the Swedish Personal Data Act (PUL). From 25 May 2018, Hellsten Gears AB complies with the European Data Protection Regulation EU 2016\/679 (GDPR). The ordinance replaces previous Swedish legislation, PuL 1998: 204.<br \/>\n<\/span><span data-contrast=\"auto\">For us, it is important to be able to provide our customers with the best possible service. At the same time, the requirements of the GDPR and other laws must be complied with. Here you get information about what personal data Hellsten Gears AB handles, how we protect them and your rights according to GDPR.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">When you request a part for a vehicle from us, we need the vehicle&rsquo;s registration number or chassis number. This information is needed so that we can ensure that we deliver the right part to your vehicle when ordering and that our guarantees will apply.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">To create an order in our systems, we need an organization number (personal identity number for private individuals), the customer&rsquo;s name, delivery \/ invoice address and a telephone number or e-mail address.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">We do a credit check on new customers.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">The information is valid for 12 months.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">To be able to send your order, we use address information that we registered when you were in contact with us. Your address \/ contact information is then handed over to the shipping company we hired for the delivery.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">If you prefer that we do not hand over your address \/ contact information to third parties, it is\u00a0normally\u00a0possible to pick up\u00a0the\u00a0order\u00a0at our main warehouse\u00a0in\u00a0Fj\u00e4r\u00e5s.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">When you visit\u00a0a\u00a0Hellsten Gears AB&rsquo;s website or other services such as My pages, we may use, for example, cookies, tracking calls or similar techniques to ensure a good visitor experience and for the sites to function correctly and for the development of our websites. We base this on legitimate interest, then in order to maximize and improve our services to you as a customer.\u00a0<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">We use your e-mail address for sending by e-mail. You can cancel mailings at any time by clicking \u00ab\u00a0If you would like to unsubscribe, click here.\u00a0\u00bb at the bottom of any newsletter. You can also contact customer service on telephone\u00a0+46 (0)300 &#8211; 742 20 or sales@hellstengears.com.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<\/ul>\n<p aria-level=\"2\"><b><span data-contrast=\"auto\">Fundamental to our management\u00a0is<\/span><\/b><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">We follow the regulation and ensure that your rights are upheld. We can also show that we comply with the regulation.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">All processing of personal data is documented and it states, among other things,\u00a0purpose and scope.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Your tasks are protected by technical solutions and rules for the employees who handle them.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Only employees who need your personal information to perform their work have access to it.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">We do not store more data or data longer than we need to\u00a0fulfil\u00a0our obligations, e.g. delivery, warranty and complaint.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">The personal data we use is never passed on to other actors for purposes other than those we have determined and inform about.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" aria-setsize=\"-1\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\">Should, after all, personal data be spread, destroyed, or distorted with us, both those concerned\u00a0and the Data Protection Authority will be informed with a description of what has happened and what we have done to solve the problem.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<\/ul>\n<p aria-level=\"2\"><b><span data-contrast=\"auto\">As a customer you\u00a0are\u00a0entitled to\u00a0<\/span><\/b><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">To get clear information from us, e.g. when you give consent to the processing of personal data.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">To request extracts\u00a0from our systems in order\u00a0to see what information we\u00a0have and\u00a0process regarding you. The extract, which is free of charge, can be obtained orally, electronically or in paper form, depending on what suits you best. We will\u00a0reply to\u00a0you within 30 days. NOTE! To protect you, we will be careful to establish your identity if you request information.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">If it turns out that our information about you is incorrect or incomplete, we will correct it as soon as possible. If we discover that something is not right, we will notify you.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">At your request, we will delete your personal data as soon as\u00a0possible.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">You can also request that we stop certain processing of personal data, for example to send mailings to you. This is not always possible because other interests may take precedence, such as regulatory requirements, but you will always receive a message and a motivation from us as soon as possible.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Contact us if you have any questions or are dissatisfied in any way,\u00a0we naturally hope to be able to solve all your questions. Should we nevertheless not agree, you\u00a0have the right to\u00a0contact the Data Protection Authority.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<\/ul>\n<p aria-level=\"2\"><b><span data-contrast=\"auto\">Contact<\/span><\/b><span data-ccp-props=\"{\"><br \/>\n<\/span><span data-contrast=\"auto\">If you have questions regarding GDPR, contact our data protection representative via e-mail\u202f<\/span><a href=\"mailto:sales@hellstengears.com\"><b><span data-contrast=\"auto\">sales@hellstengears.com<\/span><\/b><\/a><span data-contrast=\"auto\">. Mark your e-mail with the subject \u201cCase Data Protection Officer, GDPR\u201d.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<p aria-level=\"2\"><b><span data-contrast=\"auto\">More information<\/span><\/b><span data-ccp-props=\"{\"><br \/>\n<\/span><span data-contrast=\"auto\">More information about the GDPR can be found on the Swedish Data Protection Agency&rsquo;s website.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Warranty\u00a0 2-year\u00a0warranty on both refurbished and used\u00a0units.*\u00a0 Warranty covers\u00a0labour\u00a0costs.\u00a0 Warranty covers shipping damage and lost goods.\u00a0 Warranty protects against programming worries, locked control units, etc.\u00a0 The warranty is valid 2 years after the invoice date and the vehicle must have driven no more than a maximum of 40,000 km during the warranty period.\u202f http:\/\/www.hellstenvaxellador.se\/en-GB\/products\/warranty-44744471 *Deviating [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-68","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Hellsten Gears |  Recherchez des bo\u00eetes de vitesses reconditionn\u00e9es et d&rsquo;occasion, des unit\u00e9s de transfert, des diff\u00e9rentiels avant\/arri\u00e8re et des turbos!<\/title>\n<meta name=\"description\" content=\"Hellsten Gears Offers 2 years\u00a0warranty on both refurbished and used\u00a0units. 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